You can return all our orders in case of damage. We merely accept returns in case of manufacturing defects. In case if you don’t enjoy the product, we can also replace those products for you, terms and conditions included. But we, however, try to minimize these cases and mark our quality chess boards everywhere. This gives a lifetime warranty to all the chess boards and chess equipment from Carved Chess Company. Return shipping charges have to paid by the customer.
We will initially try to understand all your problems with the order and then come to you for easy replacements.
For easy replacements, you should return the product in original packaging and the product in unused condition. Once the product is returned, we will repay your money or replace your order as per your wish.
For returns, you need to first communicate with us using our contact details or mail us on firstname.lastname@example.org
Affirmative, you can cancel the order anytime. But cancellation of orders is only possible before the shipping of the order . Carved Chess assure you to return the exact payment to the source of payment you have done. If the order is shipped, we are sorry to tell you we can’t aid you with cancellations. In that case, please wait until the order gets delivered to you. After the delivery, apply for a return, and we will take the product from you and pay you back.
You will receive the refund of all the returns, after 4 days of receiving the order back. You have to make sure the returned product should be in an unused condition and with original packaging for a full refund. In case, you don’t prefer the product and want to return it, we comprehend you and we will take away from you. But we will only offer you a partial refund in this case. You have to pay for shipping charges of the product.